Your trust matters to us at Veinci, and we work to hold ourselves to the highest standards of openness and honesty. Below you will find the information that helps you shop with us knowing exactly what to expect.

Customer Reviews
So you get the clearest possible picture of what we sell, we gather reviews from a range of external sources. Those reviews come from real customer experiences and give you a sense of the quality and satisfaction our jewelry delivers.

Jewelry Care and Sensitivity
Our pieces are made to be hypoallergenic and resistant to tarnishing, though no jewelry is flawless. Sensitivity of the skin differs from one person to the next, and even though our designs aim to keep allergic reactions to a minimum, a few people may still react. Keeping your jewelry away from direct contact with water is essential if you want it to stay in great shape — careful handling and regular maintenance protect both its quality and its look.

High-Quality Materials
Anything on our site marked "18k," "316L," "S925," or a similar designation is produced from higher grade materials. Items like these very rarely provoke skin allergies or tarnish, which means a more comfortable piece that lasts longer for you.

Shipping Information
To get the most out of the free shipping we offer, some of our packages leave from warehouses located overseas. Neither the quality nor the delivery speed suffers because of it. We work to keep shipping times efficient while your jewelry arrives exactly as it left us.

Your order may also reach you in more than one shipment, since separate warehouses stock separate items. Splitting it this way lets your products reach you as fast as possible with no compromise on quality.

Warranty Information
We are glad to back our jewelry with a lifetime warranty so you can buy with confidence. Do keep in mind that the warranty ends if Veinci ceases trading. Our dedication to quality and to our customers does not waver, and we would rather be upfront about every condition attached to the warranty.

Thank you for shopping with Veinci. We are committed to beautiful, well-made jewelry and to service that matches it. Should a question come up or you need a hand with anything, reach out to our customer care team — we are happy to help!